Terms and Conditions
General Provisions
The website - https://www.euronaturals.ge/ - is the property of LLC "EuroNaturals" (ID: 405755598), and its use is regulated by the terms and conditions below.
By using the website, you confirm that you agree to these terms and conditions. Any action that violates these terms may result in the cancellation or deletion of your account.
We reserve the right to change these terms without prior notice. If the terms and conditions on the website are changed, you should review the updated version after it is published. Continued use of the website automatically means that you agree to the updated terms.
Confidentiality and Data Protection
Using the EuroNaturals website is considered as the user's consent to the privacy policy. Accordingly, you grant us permission to store, process, and use the personal information you provide (specifically, name, surname, email address, and contact number). This information will be used by us for the purpose of providing our services in accordance with applicable law.
Furthermore, by registering on our website, you confirm that the information you provide is accurate and complete. Incorrect or incomplete information may lead to the immediate cancellation of your account.
You are responsible for maintaining the confidentiality of your account and password and assume responsibility for all activities and actions related to your registration data. In case of a security breach or unauthorized use of your account, contact us immediately at contact@euronaturals.ge.
Order and Payment
You can purchase products through our online website. The received order will be processed after payment confirmation.
We reserve the right to refuse or cancel an order at any time for certain reasons, including, but not limited to: limited product availability, errors in product description or price, errors made by the user during order registration, and others.
We also reserve the right to refuse or cancel an order if we suspect fraud or an unauthorized/illegal transaction.
Delivery and Returns
Product delivery throughout Georgia is provided by the company Onway (website: www.onway.ge). The cost of delivery within Tbilisi is 6 GEL and takes 1-2 days. In other major cities, the delivery cost is 10 GEL and takes 2-3 days. For villages and high-altitude regions, the delivery cost is 10 GEL, and the delivery time is 3-4 days. For orders over 100 GEL, delivery is free throughout Georgia. If the delivery period includes a Sunday or an official holiday, delivery may be delayed by one day. Furthermore, delivery times are an average estimate and may change due to unforeseen circumstances.
If you receive a product that is damaged or in an improper condition, you must contact us on the same day of receipt at our email address: contact@euronaturals.ge or through other communication channels. Otherwise, a purchased and subsequently delivered product cannot be returned. You also have the right to cancel an order, but it is your responsibility to provide us with the relevant information on the same day the order is placed.
After the issue has been clarified and resolved, the amount corresponding to the product's value will be refunded within 5-7 business days using the same payment method used for the purchase, unless another agreement has been reached between us.
Communication
By using EuroNaturals' services, you agree to receive various types of information via email, SMS, or other communication channels, including marketing and promotional materials, special offers, promotions, and more. You can refuse to receive the above-mentioned information. To do so, notify us at the following email address: contact@euronaturals.ge.
We reserve the right to send users essential notifications related to order confirmation, delivery, account security, important changes, and more. It is not possible to opt out of receiving these notifications, as they are important for improving the quality of service.
Information Accessibility
Although we strive to ensure the maximum accuracy of information regarding product availability, in certain cases, the information may be inaccurate due to supply changes.
If a product you purchased is temporarily or permanently out of stock, we will contact you in a timely manner and offer an alternative, a refund, or a change to your order.
What are Cookies?
EuroNaturals uses Cookie files - records that are essential for the smooth functioning of the website and for improving the user experience.
Through Cookie files, we collect information such as:
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Device type (e.g., computer, smartphone)
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Browser
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Date, time, and duration of the website visit
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The platform from which the user was redirected to our website (social networks, search engine, direct link)
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User behavior on the website: which pages the visitor navigated to, which products they viewed, and more.
This information is analytical data and does not identify users.
Types of Cookie Files
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Essential Cookies
Ensure the basic functioning of the website, such as page navigation and security. These files cannot be disabled because they are necessary for the uninterrupted operation of the website. -
Functional Cookies
Store your choices, such as your agreement to the Cookie policy, which makes the experience more personalized and comfortable. -
Analytics Cookies
Help us better understand how visitors use the website - which pages or products are most popular and how long users stay on the site. -
Marketing Cookies
Help us provide you with personalized advertisements, offers, and discounts tailored to your interests.
Purposes of Using Cookie Information
We use Cookie information for the following purposes:
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Effective functioning and management of the website
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Personalization and improvement of the user experience
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Statistical analysis
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Planning targeted and effective marketing campaigns
On your first visit to the website, you have the option to agree to the use of Cookie files or to choose the settings that are acceptable to you. You can change your Cookie settings at any time through your browser - if you delete them, the website will request your consent again.
Intellectual Property
All visual and textual materials placed on the website (logos, product photos and descriptions, information, blogs, and others) are our property or we have permission to use them. The content placed on the website and other digital platforms is protected by copyright.
The copying, distribution, or use of these materials for other commercial purposes is prohibited without the company's written permission.
Contact Information
Email: contact@euronaturals.ge
Phone: +995 599 96 15 40
Address: 69 Vakhtang Chelidze St., Tbilisi